Products and Services

The Single National Rate is the new tariff structure for Cable & Wireless fixed line calling, which comes into effect October1, 2005. With Single National Rate, customers will no longer be billed for intra and inter parish calls as currently obtains. Single national rate also clears the way for several exciting new opportunities that we will be launching to re-inforce the value, reliability and convenience of fixed line services for Jamaican businesses and consumers.

Pricing

As of October 1, calling rates for both residential and business customers will be the same. The previous billing rates were:

 
PEAK
OFF-PEAK
WEEK END
 
Daily from
6 am - 5:59 pm
Daily from
6 pm - 5:59 am
Friday 6 pm to
Monday 5:59 am
Intra Parish
0.60
0.46
0.46
National Rate
$0.90
$0.60
$0.60
Inter Parish
1.10
1.00
1.00
* National Toll Free – Intra Parish
2.30
2.30
2.30
* National Toll Free – Inter Parish
3.20
3.20
3.20
Dial Up Internet Intra-Parish
0.60
0.46
0.46
Dial Up Internet Inter-Parish
1.10
1.00
1.00
* Toll free rates are applicable to business customers only.

The new rates effective October 1, 2005 are:

 
PEAK
OFF-PEAK
WEEK END
 
Daily from
6 am - 5:59 pm
Daily from
6 pm - 5:59 am
Friday 6 pm to
Monday 5:59 am
National Rate
$0.90
$0.60
$0.60
Dial Up Internet
$0.60
$0.60
$0.60
National Toll Free
2.50
2.50
2.50

Previously, customers had the first 60 minutes of intra-parish calls free of cost. However, under the Single National rate, the first 60 minutes of off-peak calls will be free each month.

Cable & Wireless fixed line customers on the low user option will not see a change in their existing call rates. All charges for World Talk cards remain the same.

Bill Format Changes

As a result if the Single National Rate, your bill statement will present your call charges
in a new format, starting with your October bill.

 

 

 

Between October 1 and December 31, 2005 all fixed line calls will be itemized on
  monthly bills.
Effective January 1, 2006 all CWJ’s fixed line to fixed line, peak and off peak calls
  will be presented in a summary format. Details will be presented for:
  i. Calls to bmobile, other mobile and local operators
ii. International numbers dialed
iii. Calls that attract premium rates

Please note that persons that requested detailed bills under the previous tariff structure will automatically receive detailed bills under the SNR after December 31, 2005. Person who do not customarily receive detailed bills and would like to have this beyond December 31, 2005 will need to call 1-888-CALL-CWJ or come into the nearest C&WJ business office.

Change to Dialing Formats

As a result of the Single National Rate, you will no longer need to dial the digit 1 for
fixed line to fixed line calls anywhere within Jamaica- just dial the seven digit number
you want to reach. Fixed line users will however continue to dial World Talk, mobile, international and premium rate calls in the same way we do now.

Fixed to bmobile 1+bmobile number
Fixed to other mobile services 1+mobile number
Fixed to other fixed line local operators 1+7 digit number
Fixed to International Operators 1 or 011 + International Number

PBX Customers

With the introduction of Single National Rate on October 1, 2005, all PBX units will require reprogramming for the introduction of 7 digit dialling for fixed to fixed calls, as well as to facilitate rate adjustments on Call Accounting Systems

Members of the Cable & Wireless Customer Support Team are currently visiting C&W
PBX customers to reprogramme their systems, where necessary.  Special request to reprogrammme for call restrictions should be routed through Account Manager and Executives.

Owners of other PBX systems are advised to contact their respective representatives
to arrange for the reconfiguration of these units.

 For assistance or more information, please call 1-888-CALL-CWJ.

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